FAQ

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What is Trusted Cash Offer?
Trusted Cash Offer is a home buying company in Phoenix. We work with a powerful network of partners who, like us, buy and improve properties to sell or lease. We ensure a stress free and convenient home selling process by purchasing your home with cash and providing a quick close. If you wish to close slower, we will work with you! The most important piece is that you receive the price you need and want.

Why was Trusted Cash Offer created?
Trusted Cash Offer was created to revolutionize the home selling process. It is evident that many “home buyers” out there are not concerned about the Welfare of the homeowner. We have coupled technology and integrity backed by an excellent team to purchase your home as fast or as slow as you like.

Where is Trusted Cash Offer currently buying homes?
Trusted Cash Offer is currently buying homes in all of Arizona. We have focused on the market we know and understand. While we have partners in other states that we can introduce you to, we are primarily focused here in the valley.

What types of homes does Trusted Cash Offer buy?

Today we’re purchasing homes that fit the following criteria:

  • Family residential homes, including condos and townhomes
  • Homes in age-restricted communities
  • Homes that are site-built
  • Multifamily (duplex, triplex, four-plex, and commercial multifamily)
  • Manufactured (no land lease, must include land in purchase)
  • Any condition
  • Any location
  • Any situation
  • Homes that are owner-occupied, vacant, or leased

How quickly can we close?
It’s your choice! You get to pick the day—anytime within 5 and 90 days. We are ready to close as fast as you need.

How long do I have to move out after closing?

We are flexible. We can work with your schedule and needs. If you need to be in the home after close of escrow, no problem!

What if I have a listing agent?
Although you do not need a real estate agent to sell your home to Trusted Cash Offer, if you have an existing listing agreement with an agent, we’re required to communicate our offer directly to your agent. We can be creative and directly pay your agent a broker approved commission at close of escrow while we work out an agreement with you, a cash sale or a creative sale.

What do you do with my house after I move?
We keep our options open, but most of the time we remodel and rehab the home prepatory to sell.

How do you keep my information secure?
For all document signings, we use DocuSign, an approved third-party application. All escrow payments and paperwork are handled by a trusted title company, securing all financial management and payments. The security of your information throughout the entire process is part of our promise of a better experience with Trusted Cash Offer.

How does Trusted Cash Offer determine my home’s purchase price?

Our team of experts have purchased tens of thousands of homes over the past 10 years, providing us a unique insight the needs of homeowners. We calculate your home’s market value by analyzing all possible data sources (i.e. neighborhood comps, recent sale prices, local market condition), and evaluates the property specifics provided in your offer request. From that, we provide you with a competitive, trusted offer within 1 business day.

If you’re thinking of selling, use our calculator to see how selling to Trusted Cash Offer compares to selling traditionally.

How much of the purchase price do I need to credit back to Trusted Cash Offer at closing?

Trusted Cash Offer fees are as close to the same percentages you would typically pay at closing during a traditional real estate transaction. Average real estate fees are typically 6% and approximately 3% additional for closing and processing fees.

Who pays for my Title & Escrow in a Trusted Cash Offer transaction?

Trusted Cash Offer pays your title and escrow fees.

How will I receive my offer?

After you submit your request, we will email you a competitive purchase offer within 1 business day. The email has a link to view your online offer, as well as our Customer Success Team contact information if you have any questions.

How long is my offer valid?

Every offer is active for 48 hours. You will find an expiration date at the bottom of your offer.

What happens after I accept my offer?

After you accept your offer, each individual homeowner will receive an email from DocuSign with the purchase contract attached and an email from Trusted Cash Offer with a brief overview of our process and next steps.

When do I select what day I want to close?

When you view your offer, you can choose your closing date within 5–90 days. This date will then be indicated in the final purchase contract you will receive via email the same day. If something changes and you need to make a slight change to your close date, let us know and we’ll do our best to make the adjustment.

Is the transaction final after I accept my online offer, or is there something else I need to do?

To finalize your offer, you must sign the purchase contract. This DocuSign contract will be emailed to each individual homeowner after you select your close date.

What happens after I sign the purchase contract?

Once the contract is digitally signed, Trusted Cash Offer will open escrow at a title company, usually the next business day. We will be in contact with you to schedule your home inspection.

When does my home go into escrow?

Your home will go into escrow as soon as the purchase contract has been signed between you and Trusted Cash Offer.

Why do you do an inspection?

Just like the traditional experience, we have a third-party inspector visit the home to make sure the condition of the home is consistent with what was presented in the original offer request.

When does the inspection period begin?

The inspection period begins the day after the purchase contract has been signed by both parties. If Trusted Cash Offer signed the contract on a Monday and you signed and returned the contract on Tuesday, the first day of the inspection period would be Wednesday.

Do I need to set up my own home inspection?

We’’ll handle all of that for you. We will contact you shortly after signing the purchase contract to schedule the date of our home inspection. All you need to do is be home during the inspection, which typically takes less than 2 hours.

Who does the inspection?

At no cost to you, Trusted Cash Offer uses independent third-party home inspectors to perform the formal inspection.

What is the inspector looking for?

The inspector will look closely to make sure everything is up to code, ensuring no issues that any seller would have to get repaired if selling traditionally. Some of the items may include A/C, electrical, foundation, roof, termite issues, broken or damaged flooring, windows, cabinets, appliances, plumbing issues, water damage, large drywall repairs, damaged exterior paint and pool & spa issues.

Please note that non-standard colored walls, materials, and carpet may require adjustments on the Credit & Repair Addendum. Examples of non-standard colors are (but not limited to) bright colors, blacks, neon colors, rooms that are entirely one color other than white, beige, light grey, tan, or similar color palettes. Examples of non-standard materials are (but not limited to) wall paper, stickers, wall borders, and faux finishes. Examples of non-standard carpet are (but not limited to) outdoor carpet used indoors, bright colors, neon colors, irregular patterns, and visual wear patterns.

How do I find out about the inspection results?

Trusted Cash Offer will send you an email within 1 to 15 days, summarizing any required repair credits.

What happens if the inspector finds something?

If the inspector determines repairs are required, we will provide you a complete list of repairs, and ask for a credit to cover the difference after inspection. We will ask you to sign an addendum to the contract that will explain any required repairs or credits needed before closing. If repair credits are required, you have the choice to accept the credit addendum, make required repairs yourself, or cancel the transaction all together.

What are my choices if repair credits are required after the inspection?

You have 3 options if the inspector determines repairs are required:

  1. The easiest option is to let Trusted Cash Offer do the repairs by agreeing to credit the repair expenses to Trusted Cash Offer at closing. In most cases, due to our volume and in-house resources, we’re able to keep required repair credits to a low and reasonable price point. We simply ask for exactly what is needed to get the home ready for acquisition. To move forward with this option, you would sign an addendum to the contract that defines the required repairs and costs. This solution means no money out of pocket, or work done by you.
  2. You can pay to have a licensed contractor make all the required repairs before closing. Trusted Cash Offer will provide the list of required repairs, and it would be up to you to ensure all are completed to current building codes. Trusted Cash Offer will need proof of the work being completed, contractor name and license number, before and after pictures, receipts, and visible approval by Trusted Cash Offer during the final walk through.
  3. If you don’t agree to the required repairs, you can choose to not move forward with the purchase contract, at no cost or no obligation. Keep in mind, these repairs will most likely have to be addressed regardless if you sell to us or try to sell traditionally. A traditional buyer will typically want these same issues fixed (or credited) before they agree to purchase your home.

 

When is the final walk through of my home?

Your Trusted Cash Offer Homeowner Consultant will contact you several days before your close date to schedule the final walk through. The walk through typically happens one to two days before closing. The purpose of the walk through is to verify the home is still in the same condition, and to check on agreed repairs if you decided to handle them independently.

When do we sign closing documents?

A few days before your agreed-upon closing date, an escrow agent from the title company will contact you to finalize the day and time you will sign the final closing documents. You will receive your final purchase payout check at this time.

When do I get my mortgage payoff?

Right after we open escrow, the title company will be contacting you to assist with the mortgage payoff for your home.

Who pays for my Title & Escrow in a Trusted Cash Offer transaction?

Trusted Cash Offer pays all of the seller’s title and escrow fees.

What do I need to leave in my home when I move?

As a general rule, you need to leave any built-in appliances. This includes, but is not limited to: your dishwasher, built-in microwave, stove, oven, cooktops, ice machines, trash compactors, water softeners, built-in refrigerator, R/O systems, window treatments, central vacuum and hoses, garage door openers and remotes, pool equipment, built-in BBQs, built-in fire pits, ceiling fans and light fixtures, pool fencing, pool cleaning systems, exterior landscape lighting and surround sound speakers.

What can I take from my home when I move?

In most cases you can take anything that isn’t built into your home. Appliances that you can take vary by state. See below for appliances you can take by state:

Arizona: washer, dryer, and the refrigerator

How do I qualify for the Trusted Cash Offer Free Local Move?

We will hook you up with a *FREE move!

Conditions do apply, such as the size of your home, the weight of the load, and the distance of your new home. Please inquire our staff if you qualify.

Why only 2,800 square feet and 13,000 lbs.?

We’ve built this service around the majority of our clientele’s needs. If your home is larger than 2,800 sq. ft., or have more than 13,000 lbs. to move, please contact your Trusted Cash Offer Homeowner Consultant to understand your options.

Didn't find an answer to your question?

Feel free to give us a call at 602-456-6348, or submit your question below and we’ll get back to you very soon. We look forward to working with you!